Microsoft Dynamics CRM
Microsoft Dynamics CRM v4 has once again turned the CRM software on its head. Dynamics v4 deliver everything you would expect from a Customer Relationship Management system and much more!
Within a market, notorious for its hype and failure to deliver on promised Return on Investment, finally they have got the product that it needed all along. Early systems suffered from being complex, difficult to use and placing an unacceptable burden on employees. Many projects ran over budget or failed to deliver efficiency or improved customer service.
Dynamics v4 enables businesses to develop their processes, throughout the company, to allow full potential of the data to be used.
Similar to version 3.0, Dynamics CRM v4 resolves issues by delivering a highly functional, flexible and above all, easy to use CRM application. With Microsoft CRM everything is intuitive and integrated within a familiar Microsoft Outlook framework. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. The new Marketing Automation module makes it easy to build multi channel campaign lists based on the contact and company profiles held within the database.
However, improvements have been made to the look and feel of the product making it even simpler to use than ever before. By increasing the simplicity of the system in turn the efficiency of your workers will be increased also.
User Interface (UI) • The new Auto-complete feature reduces the time spent re-keying information
• Faster searches improve the user experience
• Improved mail merge facility make mail merging quicker and easier
• Customisation of the navigation pane allows each user interface to be configures to display information relevant to them
• New Workflow feature allows users to simply create, find and implement workflows
• Offline usability has been made more consistent and now offers offline reporting and customisation
Microsoft Excel This new feature enables users to import data into a familiar environment using the dynamic data connection. The data can be refreshed while being worked on providing the user with the advantage of being able to use the data analysis tools of Microsoft Excel.
Multi-language and currencyIn today’s market it is common that businesses will need to work in multi-currencies and languages, Microsoft Dynamics CRM enables you to do this making multinational deployment much simpler. Users are able to share data in a language of there choice and transactions are recorded in the local currency.
Improved Performance on and offline 4.0 has received some enhancements to availability, scalability and performance levels ensuring that your data is available 24 hours a day 7 days a week. Changes have been made to the e-mail router, operation in Wide Area Network (WAN) environments and now support is offered for SQL server mirroring.
For SME organisations, Microsoft Dynamics CRM is the perfect choice. High on functionality, easy to use, straight forward to deploy and with two versions set at a price point to suit every pocket. Dynamics CRM will streamline customer interaction within your business and deliver a rapid and measurable Return on Investment.
With extensive experience working with professional sports clubs, Green 4 realise the CRM needs of the industry and have tailored the latest version of Microsoft Dynamics CRM, meeting their marketing requirements with a closed loop marketing solution. Green 4 are also affiliated with the Microsoft in Sport & Leisure partner consortium.
What's new in Microsoft Dynamics CRM v4.0
Microsoft Dynamics CRM v 4.0 for Marketing
Microsoft Dynamics CRM v 4.0 for Sales Process