Features

Microsoft Dynamics CRM 2011 is a software package developed by Microsoft. Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management (CRM) and it provide a powerful business application platform that delivers to customers, Microsoft Partners, and Independent Software Vendors (ISVs) an opportunity to extend and provide value added solutions.

Generally, CRM products are mainly focused on Sales, Marketing, and Service (help desk) sectors where as Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (but .NET based) framework to customize it to meet many different demands. CRM is mainly IIS based web application and it also supports extensive web services interfaces CRM is a server-client application, which, like Microsoft SharePoint. Clients can access the Microsoft Dynamics CRM with the help of Microsoft Internet Explorer 6 or later browsers and other browsers can be used to access Dynamics, results can be mixed and are not supported by Microsoft. Microsoft Dynamics CRM continues the evolution of platform features, with the addition of the XRM initiative. Platform backward compatibility helps ensure that investments made with previous versions migrate forward to the Microsoft Dynamics CRM upgrade.
 

Sales

  • Improve sales planning and manage 
  • Manage opportunities effectively
  • Streamline account management
  • Boost sales productivity
  • Enhance pipeline management
  • Simplify workflow processes
  • Leverage Mobile Express for Microsoft Dynamics CRM
  • Gain visibility and improve decision making

Customer Services 

  • Manage accounts with insight and collaboration
  • Enhance customer service with insightful, actionable intelligence
  • Respond to cases quickly and precisely
  • Simplify contract management
  • Get the right information at the right time
  • Integrate Mobile Express for Microsoft Dynamics CRM
  • Streamline scheduling with all resources required to perform a service
  • Establish processes that facilitate a connected organization that is collaborative and integrated

 Marketing

  • Manage your data effectively
  • Pinpoint your marketing efforts
  • Streamline campaign planning
  • Simplify campaign execution
  • Improve response management
  • Streamline lead tracking
  • Extend value with Microsoft Office
  • Automate workflows
  • Mobile Express for Microsoft Dynamics CRM
  • Gain key insights for decision making
 

CRM focused, online, data driven ticketing solutions that streamline your ticketing purchasing process.

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