Improving Customer Experience in Sport

Managing customer expectations has a key role to play for all sports clubs and leisure sector operators - whether they are supporters or corporate clients. The most forward thinking clubs now have clearly defined contact handling strategies encompassing face-to-face; web; telephone and email covering ticket sales, merchandising and customer service issues.  

Valuing the supporter as a Customer

Does your club see Customer Service as purely reactive - seeking to resolve issues after the event? The alternative is to see Customer Service as the opportunity to prevent the issue happening in the first place. Organisations that “Value their Customer” are always going to have an advantage over those that do not for two reasons:

 - They understand that customers have a choice to spend their money in their organisation or not and that this choice is influenced by the ease of transaction plus the pleasure of the match day experience.

- They measure the Customer Experience so that improvements and enhancements can be made, reported on and evaluated.  

RXP Spectator Sport

As experienced contact centre consultants who come from the 'blue chip' world where Customer Service is king, RXP has now created a new brand for the sports market called RXP Spectator Sport. We believe that managing sports operations across all your channels including:

- Call centre – telephone demand
- Web site – self-service
- Email communications – incoming as well as outgoing contact will result in a stronger relationship with your fan base that in turn can lead to more sales of your club products and services.  

If you would like to see how RXP Spectator Sport can improve your operation then please Contact Us at www.rxpss.com
< Back